It’s no secret that happy customers drive business. That’s why it’s critical you optimize their experience with your brand. Every element of your communications—from your friendly payment reminders to your website’s chatbot responses—is an opportunity to represent your business and make a good first impression on potential customers.
While it’s easy to choose the standard, automated voicemail greeting, small business owners are wise to create their own greeting that’s warm, concise, and useful.
Creating the perfect business voicemail greeting might sound like a tall order, but thankfully we’ve curated a batch of scripts that hit the mark. Use these as a starting point and feel free to customize and alter to capture your brand’s personality! If you're ready to automate client communications and cut down the busy work, try GoSite's Messenger tool.
Before diving into the scripts, here are a couple things to consider when deciding what to say in your recording:
While you don’t want a voicemail greeting to drag on too long (try to keep it to 30 seconds or less), you can also utilize a voicemail greeting to answer common customer questions. Examples include your hours of operation, COVID-19 business protocols (where applicable), or how to book an appointment.
Small business owners know that customers expect on-demand service. If you’re looking to speed up your customer response time, include a message in your voicemail that directs them to any of your digital or automated communication channels. small business apps that helps you avoid delayed communications through automated messaging or self-serve navigation is key to keeping your customers happy.
The templates below are great for consultants and other professionals who work solo, such as attorneys, accountants, therapists, and personal trainers.
| Hello, you’ve reached [your name] at [X company]. If you need a quick response, please send me an email at [X email address]. Otherwise, please leave me a message with your name and phone number and I will get back to you as soon as possible. Thank you. |
| Hello, this is [your name] at [X company]. I'm either on a call or away from my desk. If you could please leave your name, phone number, and a short message I'll be sure to return your call. Thank you. |
| Hello, you’ve reached [your name] at [X company]. If you need a quick response, please send me an email at [X email address]. Otherwise, please leave me a message with your name and phone number and I will get back to you as soon as possible. Thank you. |
| Hello, this is [your name] at [X company]. My office hours are [day] through [day], from [time] to [time]. Please leave me a message with your name and phone number and I’ll get back to you within [one, two, three] business day[s]. Have a wonderful day. |
These examples can be used when you employ staff and your customers or potential customers may do business with someone other than yourself.
| Hello, you've reached [X company]. We can't take your call right now, but please tell us your name, the reason you’re calling, and how to reach you. One of our team members will be in touch within [one, two, three] business day[s]. |
| Hello, you’ve called [X company]. Unfortunately, we can’t take your call at the moment. But we invite you to visit our company website at [company website URL] to chat with one of our representatives. Or you can email us at [X email address]. If you’d like us to call you back, please leave your name and phone number, and our team will get in touch with you within [one, two, three] business day[s].Thank you for calling [X company]. |
| Our representatives are unable to take your call as they are helping clients achieve [X goal]. We don’t want to take up your valuable time, so please leave us your name, phone number and message after the beep and one of our representatives will personally assist you within [one, two, three] business day[s]. Have a wonderful day and thank you for calling. |
| Hello, you've reached [X company]. We’re currently closed. Our business hours are [day] through [day[, from [x time] to [x time] [time zone]. Please visit our website at [company website URL] for more information. Or leave us your name, phone number, and the reason for your call and we will get back to you as soon as possible. Thank you for calling [X company]. |
Professional Out-of-Office Message
Recording a unique greeting for any out-of-office dates—like vacations and holidays—is an easy way to let your customers know that you're still thinking about them and their needs while you’re away. Here are a couple of templates you can use:
| Hello, and thank you for calling [X company]. We are closed for [holiday]. We will reopen on [date]. Please leave your name, phone number, and a brief message and we will return your call when we return. Thank you. |
| Hello, you've reached [name] at [X company]. I’m out of the office from [X date] to [X date]. Please leave your name, phone number, and reason you are calling, and I will return your call when I’m back at work. Thank you and I look forward to speaking with you. |
Use one of these handy business voicemail greeting scripts and you’ll be one step closer to boosting your client satisfaction, and ultimately, your bottom line. Make sure you don't miss any client communications with Messenger.