According to Search Engine Journal, over 80% of home services customers rely heavily on online reviews before calling a business.

Most customers are pleased to leave a positive review for your business, but they rarely do unless you ask. Remembering to ask customers for that review (and making it simple for them to do so) is easier said than done.

GoSite thinks ahead for you and gives you and your team the ability to send review requests in one click right after completing a pipe service or concluding a call. You can also automate the review request process so that customers meeting certain criteria immediately receive your request with a link to write and post their review on Google, Facebook, and more.

There is currently a 55% shortage of plumbers in the United States.
Source: Tradesmen International

This shortage can place unusual pressure on your team to complete as many planned and emergency jobs as possible. That strain can cause delays when responding to pipe and water service requests.

GoSite’s online booking system accommodates one plumber or crews of many and lets customers reserve a slot in your schedule both during and after business hours.

Google reports nearly 10,000 queries/month where customers ask why their toilet is running and 4,000+ queries/month about sewer gas smells in their house.

Being there for your customers is critical for customer retention and positive word-of-mouth. But it can be difficult to keep track of everyone's questions and concerns.

GoSite brings all your messenger tools (including text and web chat) to one easy-to-use dashboard. You can read and respond to customer questions from your office desktop or mobile device.

Easy payments make for faster payments, especially for home services small businesses.

In a world where homeowners expect to be able to manage their expenses, appliances, and utilities from the palm of their hand, plumbers like yourself can boost on-time payments with contactless options.

GoSite integrates with your QuickBooks account to generate one-click invoices and multiple payment options, including:

• One-time card payments

• Mobile pay

• Recurring bank transfers

• In-person payments

GoSite payments and invoicing also integrates with your booking and reviews dashboards so that you can collect partial payments the moment a customer books a service or automatically send a review request after the customer pays in full. It’s a full suite of plumber business technology features.