Frequently Asked Questions

Does GoSite Messenger work with multiple texting platforms?
The Messenger tool consolidates your business' text, Google Business Messenger, Facebook, Messenger widget, and Thumbtack conversations into one place, allowing you to stay in touch from your desktop or mobile device anytime, anywhere.

Can I assign client interactions to different employees so they can manage communications personally?
100%. You can add team members in your business settings then assign specific clients to those team members. 

Can I add the GoSite chatbot to my website?
Absolutely. You will be able to generate simple code with one click that you can copy and paste into your website.

Can I set up automated replies?
Yes. You can customize color templates and messaging for automatic responses. The Messenger widget announcement message is the automatic message that pops up from the chat icon on your website to entice your website visitors to get in touch.

Can I create pre-formatted texts or instant messages for standard requests or common questions?
Totally. GoSite messaging allows you to create premade response templates which you can send with just a click. They are very popular for users wanting to send reviews and payment requests.

Have more questions?
Check out GoSite’s Knowledge Base for more information on how the Messenger tool works.