According to Search Engine Journal, more than 80% of customers who seek home services research companies online before calling.

Most customers are happy to leave a positive review for your business, but they won't do it unless you ask. It's up to you to make the asking process simple and easy. And GoSite takes care of that for you.

GoSite makes customer reviews easy. One click sends review requests to your customers right after you complete an HVAC unit installation or service. Automation makes customer reviews even easier, by sending your request with a link to write and post their review on Google or Facebook instantly.

ACHR News reports that there is nearly a 40% shortage of HVAC technicians and businesses in the United States.

This shortage can force your team to take on more work than they can handle, causing delays or leaving jobs unfinished. That strain can make it difficult to respond to unit failures during extreme weather conditions.

GoSite’s online booking system allows customers to schedule HVAC service both during and after business hours, accommodating one technician or multiple crews. Automatic reminders help you and your customers keep those appointments, and customers can easily click a button to reschedule if necessary. No more double-bookings and no-shows.

Homeowners perform thousands of HVAC-related search queries on Google every month. Most customers are looking for help with outdated units, bad service from a previous technician, or inconsistent maintenance.

Sources: Polianna.net, Energy.gov

By providing excellent customer service, you can keep customers happy and build positive word-of-mouth. But it's hard to keep track of everyone's questions and concerns.

GoSite unifies all your messenger tools onto one easy-to-use dashboard. You can read and respond to customer questions from your office desktop or mobile device.

Easy payments make for faster payments, especially for home services owner-operators.

Contactless options like mobile payments are becoming increasingly popular among homeowners, and HVAC businesses like yours can benefit from offering this convenient way to make payments on time.

GoSite seamlessly integrates with your QuickBooks account to allow you to invoice clients and collect payments with just one click. Features include:

• One-time card payments
• Mobile pay
• Recurring bank transfers
• In-person payments

When you integrate GoSite payments and invoicing with your booking and review dashboards, you can collect partial payments on the day of booking or automatically send a review request after the customer pays in full. It’s a full-suite business management app to streamline your business, save time, and boost cash flow.